Refund and Returns Policy

Overview

At LITTLE PISTOL STUDIO, I want you to be completely happy with your new artwork. Because each piece is handled with care and often printed to order, our policy lasts 14 days from the date of delivery. If 14 days have passed since your order arrived, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original, pristine packaging.

Damaged Items

I take great care in packaging your art to ensure it arrives safely. However, if your order arrives damaged, please contact the studio at littlepistolstudio@gmail.com within 48 hours of delivery.

Please include clear photos of the damage to the artwork and the packaging.
Upon approval, I will provide a one-time replacement of the piece.

Returns & Exchanges

While all sales are generally final, I am happy to review return or exchange requests on a case-by-case basis.

Prints: If you decide a print isn’t the right fit for your space, a $20 restocking fee will apply to all approved returns. This fee covers the cost of your return shipping label, which the studio will provide for you, as well as inspection and repackaging.
Framed Prints: Due to the weight and fragility of glass and frames, these returns are handled strictly on an individual basis. Approved framed returns will incur a restocking fee based on the size and complexity of the piece, which includes the cost of a provided return shipping slip.
Original Paintings: Returns for original works are handled personally. Please reach out to discuss any concerns regarding an original gallery piece.
Commissions: Custom commissions require a 50% non-refundable downpayment to begin the project. Upon completion, you will receive an invoice for the remaining 50%. Once the piece is accepted and the final invoice is paid, your artwork will ship. If the piece is damaged in transit, please contact me immediately. Change-of-mind returns for commissions are approved on a case-by-case basis and will incur a restocking fee.

Non-Returnable Items

Gift cards
Items returned more than 14 days after delivery
Items not in their original condition or damaged for reasons not due to our error

Refund Process

Once your return is received and inspected, I will send you an email to notify you of the approval or rejection of your refund. If approved, your refund (minus the restocking fee) will be processed, and a credit will automatically be applied to your original method of payment.

How to Ship Your Return

To return your product, please contact the studio first to receive your pre-paid return shipping slip. Once you receive the slip via email, simply print it, attach it to the original packaging, and drop it off at the designated carrier.

Please note that shipping costs are non-refundable. The $20 restocking fee (which covers your return label) will be deducted from your final refund total. We cannot refund items that are lost or damaged during return transit if they were not packaged in their original condition.

Need help?

Contact me at littlepistolstudio@gmail.com for any questions related to refunds, returns, or commissions.